Last updated: May 18, 2026
Eatroo ("we", "our", or "us") operates the Eatroo mobile application (the "App"). This Privacy Policy explains how we collect, use, and protect your information when you use our App.
1. Information We Collect
- Account Information: Name, email address, and phone number when you register.
- Location Data: Your device location to show nearby restaurants and calculate delivery routes. We only access location while the App is in use.
- Order Information: Details of your food orders, delivery addresses, and payment method type (we do not store full card numbers).
- Device Information: Device type, operating system, and app version for diagnostics and improvements.
- Usage Data: Pages viewed, features used, and time spent in the App to improve user experience.
2. How We Use Your Information
- To create and manage your account.
- To process and deliver your food orders.
- To send order confirmations and delivery updates via push notifications.
- To improve our App, services, and customer experience.
- To respond to support requests.
- To comply with legal obligations.
3. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Restaurants: To fulfill your order (name, delivery address, order details).
- Delivery Partners: To complete the delivery (name, phone number, delivery address).
- Service Providers: Firebase (Google) for authentication and notifications; Cloudinary for image storage. These providers are bound by confidentiality agreements.
- Legal Authorities: When required by law or to protect our rights.
4. Push Notifications
We send push notifications for order updates and promotions using Firebase Cloud Messaging. You can disable notifications at any time in your device settings.
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide our services. You may request deletion of your account and data by contacting us.
6. Data Security
We use industry-standard security measures including HTTPS encryption and Firebase Authentication to protect your data. However, no method of transmission over the internet is 100% secure.
7. Children's Privacy
Our App is not directed at children under 13. We do not knowingly collect personal information from children under 13.
8. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Withdraw consent for data processing.
- Lodge a complaint with a data protection authority.
9. Third-Party Services
Our App uses the following third-party services, each with their own privacy policies:
- Google Firebase – Authentication, database, and notifications
- Cloudinary – Image storage and delivery
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date at the top of this page. Continued use of the App after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
mohammeddastem@gmail.com